1. Introduction
Welcome to Grofery. These Terms & Conditions govern your access to and use of the Grofery website, application and B2B e-commerce services. By registering, accessing or using Grofery, you agree to comply with these Terms & Conditions.
2. Business accounts
Grofery is primarily intended for business customers, including hotels, restaurants, cafés, cloud kitchens, caterers, canteens and other commercial establishments. Customers are responsible for providing accurate business and contact information during registration.
3. Product information
We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the platform are accurate. However, product availability, specifications, packaging and pricing may change from time to time.
4. Orders
Once an order is placed, customers may receive an order confirmation. Grofery reserves the right to accept, modify or cancel an order where necessary due to product availability, pricing errors, technical issues or other operational reasons.
5. Pricing
Product prices displayed on the platform may be subject to change. Applicable taxes, delivery charges, minimum order requirements or other charges, where applicable, will be communicated during the ordering process.
6. Payments
Customers must provide valid payment information where online payment is applicable. Grofery may use third-party payment service providers to process transactions.
7. Cancellation & returns
Cancellation, replacement and return eligibility may vary depending on the product category and order status. Perishable, food and other sensitive products may have specific return or replacement conditions. Customers should review the applicable product/order policy before placing an order.
8. User responsibilities
- Provide accurate information.
- Use the platform only for lawful purposes.
- Maintain the confidentiality of account information.
- Not misuse or attempt to disrupt the platform.
- Not use the platform for fraudulent activities.
9. Intellectual property
All Grofery branding, logos, designs, content, graphics, software and platform materials are protected by applicable intellectual property laws. Unauthorized copying, modification or distribution is prohibited.
10. Changes to terms
Grofery may update these Terms & Conditions from time to time. Updated terms will be published on the website with the revised effective date.
1. Your privacy matters
Grofery respects the privacy of its customers and is committed to protecting the information provided through its platform.
2. Information we collect
- Name and business name
- Mobile number and email address
- Business and delivery address
- Order information
- Payment-related transaction information
- Account/login information
- Customer support communications
- Technical/device information
3. How we use your information
- Create and manage your account
- Process orders and communicate about them
- Provide customer support
- Improve our platform and services
- Send important service notifications
- Prevent fraudulent or unauthorized activity
- Comply with applicable legal requirements
4. Payment information
Where online payments are supported, payment transactions may be processed through authorized third-party payment providers. Grofery does not need to store complete payment-card information when the payment provider securely processes the transaction.
5. Sharing of information
Grofery may share necessary information with trusted service providers involved in operating the platform, such as payment processors, technology providers, logistics/delivery partners and customer support services, where required to provide the requested service. We do not sell customer personal information as a business practice.
6. Data security
We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, loss or disclosure. However, no internet-based system can be guaranteed to be completely secure.
7. Cookies
Grofery may use cookies and similar technologies to improve website functionality, understand usage patterns and enhance the user experience.
8. Your choices
Customers may contact Grofery regarding their personal information, account details or privacy-related questions.
9. Policy updates
This Privacy Policy may be updated periodically to reflect changes in our services, technology or applicable requirements.
10. Contact
For privacy-related questions, email groferyhoreca@gmail.com.
This Terms & Privacy content is a general website template, not legal advice. Please have it reviewed against your actual business, payment/refund and delivery processes and applicable law before relying on it.
